SMS Terms & Conditions
Introduction
These SMS Terms & Conditions (“SMS Terms”) govern text messages sent by Mountaineer Food Bank (“Mountaineer Food Bank,” “we,” “us,” or “our”) to your mobile phone number.
Effective date: April 30, 2026
Last updated: October 20, 2026
Program Purpose (1-to-1 Messaging)
Mountaineer Food Bank uses SMS for person-to-person, one-to-one communication between our staff and individuals who choose to communicate with us by text. Messages may include general 1-to-1 conversations related to Mountaineer Food Bank services and operations (for example, responding to questions, coordinating assistance, or following up on a request you made).
This SMS program is intended for 1-to-1 messaging and is not used for marketing blasts, bulk messages, or automated/promotional texting.
How You Opt In (Verbal Consent)
You opt in to receive text messages from Mountaineer Food Bank by providing verbal consent (for example, during a phone call or in person). When you opt in, you provide your mobile number and agree to receive 1-to-1 text messages from Mountaineer Food Bank.
Consent is not a condition of receiving services.
Message Frequency
Message frequency varies depending on your interaction with us.